Privacy Policy

1. Introduction

EMPS Electrical Power Solutions (Pty) Ltd (“EMPS”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website, social media platforms, and services.

2. What Personal Information We Collect

We may collect and process the following types of personal information:

• Full name and surname
• Contact details (phone number, email address, WhatsApp)
• Physical address (for service delivery)
• Company details (if applicable)
• Payment or billing information
• Technical or service-related information (e.g., electrical system details)
• Any information you voluntarily provide to us

3. How We Collect Information

When online quotation submission is available, your name, email, phone, service selection and message pass through our website server over HTTPS to EMPS’s Google Apps Script. It saves the enquiry in the Website Enquiries sheet and attempts to email the sales team. The thank-you confirmation is shown only after the script confirms that the response was saved.

When online submission is unavailable, the quotation form prepares an email draft instead. The careers form also prepares an email draft. Review it and press Send in your email app. The website cannot confirm email delivery.

For careers enquiries, include relevant skills and experience only; do not submit ID documents, banking details, health information or other people’s contact details at this stage.

Neither form stores its content in a website database or browser local storage. Unsent details are held in page memory and are lost when you leave or reload. Online quotation responses are stored by Google for EMPS. Your email application may save email drafts according to its own settings.

• Direct contact (calls, WhatsApp, email, forms)
• Website enquiries
• Social media interactions (e.g. Facebook messages or comments)
• Service bookings and quotations
• On-site assessments and installations

4. Purpose of Processing Personal Information

We process your personal information for the following purposes:

• To provide electrical, solar, generator, and related services
• To communicate with you regarding enquiries, quotes, or services
• To schedule appointments and manage projects
• To respond to careers enquiries and assess relevant qualifications and experience
• To issue invoices and process payments
• To improve our services and customer experience
• To comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal information in terms of POPIA based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

6. Sharing of Personal Information

We may share your information with:

• Employees and contractors who require access to perform services
• Service providers needed to deliver the service, including Google Forms, any linked Google Sheets, email and hosting providers
• Regulatory or legal authorities where required by law

We do not sell your personal information to third parties.

7. Data Security

Website quotation requests use server-side validation, signed form sessions, rate limits and HTTPS connections. Enquiry content is not included in application logs. Your email provider controls email drafts and sent messages. No online service can guarantee absolute security. We take reasonable measures to protect personal information against:

• Loss
• Unauthorised access
• Misuse
• Disclosure

8. Retention of Information

Quotation responses are held in EMPS’s Google Sheet until removed under EMPS’s retention policy. The website uses temporary abuse-prevention counters and duplicate-submission records, without message content, for up to 30 minutes in server memory. Your email app may retain drafts and sent messages.

Contact EMPS to request access, correction or deletion of information received, subject to applicable legal retention requirements. We retain personal information only for as long as necessary to:

• Fulfil the purpose it was collected for
• Comply with legal, accounting, or reporting requirements

9. Your Rights (Under POPIA)

Subject to POPIA’s requirements and applicable exceptions, you may:

• Access your personal information
• Request correction or deletion of your information
• Object to processing
• Withdraw consent
• Lodge a complaint with the Information Regulator

10. Cookies & Website Usage

Website hosting services may process technical information such as IP addresses, browser details and request logs to deliver and protect the site. Your browser settings let you manage cookies and other site data. External services, including WhatsApp and Google, apply their own privacy policies when you use their links.

11. Third-Party Links

Our website or social media may contain links to third-party sites. We are not responsible for their privacy practices.

12. Contact Information

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.